Information

Terms of service

Last updated: 12 November 2026

This is an English translation provided for convenience. If there is any difference, the Italian version prevails.

1. Who provides the services

The services are provided by Dora Zoccarato, Ātman Design, a freelance professional under Italian Law 4/2013. Contact details are in the legal notice. These terms apply to the services described on the site and to those agreed in a quote; if the quote says something different, the quote prevails.

2. Request, quote and engagement

A request sent through the contact form, by email or on WhatsApp does not commit you to anything. After an initial discussion, which for many services is free, you receive a written quote setting out the service, what it includes, the indicative timescale, the price and how to pay it. The engagement is concluded when you accept the quote in writing, including by email or message. The quote is valid for the period stated; if it does not state one, for 30 days.

3. Prices

The prices on the site are in euros and are the final prices for the client: the quote states whether VAT is applied or whether the service falls under a regime that does not provide for it. Unless the quote says otherwise, the following are excluded: the cost of furniture, materials, supplies and work by third parties, and travel outside the province of Padua. For the “one room / two rooms” packages the price applies to the number of rooms chosen.

4. Payment

You pay as indicated in the quote, usually by bank transfer. For longer services a deposit may be requested on acceptance and the balance on delivery of the documents. For every payment you receive the tax document required by law.

5. How the service is carried out

The service is an intellectual professional service: Dora carries it out with care and professional competence, on the basis of the information, measurements and documents you provide, for which you remain responsible. The timescales in the quote are indicative and may move if information is missing or if choices change along the way. The revisions included are those stated in the service or in the quote; additional ones are agreed separately.

Designs and renderings are interior design proposals: they do not replace the building, systems or structural design, nor the formalities that fall to a qualified technician, which must be commissioned separately when needed. Real colours, materials and furniture may differ from how they appear on screen or in renderings.

6. Withdrawal

If you are a consumer and the engagement is concluded at a distance (site, email, telephone, WhatsApp) or away from the studio, you may withdraw without giving a reason within 14 days of the conclusion of the engagement. An explicit statement is enough, for example an email to the address in the legal notice with your name and the service. We will refund what you have paid within 14 days of your statement, using the same means of payment.

If you expressly ask for the service to begin before the 14 days have passed and then withdraw, you pay only for the part already carried out up to that moment. If the service has been carried out in full within the 14 days, at your express request and knowing that you thereby lose the right of withdrawal, the right of withdrawal no longer applies.

7. Gift cards

The gift card is a prepaid voucher, in the name of the person who receives it, to be used for Ātman Design services up to the value indicated. Its validity is written on the gift card. It cannot be converted into cash; if the service chosen costs more, the difference is paid. The right of withdrawal in point 6 applies to buying it, as long as the gift card has not been used.

8. Projects and images

Projects, drawings and renderings remain works of Ātman Design, protected by copyright: you may use them for the property they refer to, including passing them to those who carry out the work, but you may not publish or reuse them elsewhere without consent. Ātman Design may show the work in its portfolio and on social media only if you agree, and without any data that would make you identifiable.

9. Complaints and disputes

For any problem write to the address in the legal notice: we will reply within 15 days. These terms are governed by Italian law. If you are a consumer, the court of the place where you live has jurisdiction over disputes; you may also turn to an alternative dispute resolution (ADR) body among those recognised. If you are not a consumer, the Court of Padua has jurisdiction.

10. Personal data

The data you give us for the service is processed as described in the privacy notice.